Patient ombudsman of the Vanha Vaasa hospital

You can reach the patient ombudsman on Tuesdays and Thursdays between 12–14 hours by phone, number 029 524 3116 or by email to potilasasiamies(at) (the patient ombudsman will respond to emails within a few days).

Contact the patient ombudsman using the aforementioned telephone number or by email. Please do not send any sensitive or confidential information by email, but rather submit a call-back request. You can also contact the patient ombudsman by regular mail at the following address.


Postal address:

Vanhan Vaasan sairaala

Patient ombudsman

Vierinkiventie 1

65380 Vaasa


Patient ombudsman:

Office secretary Riitta Niemikorpi


Coordinating head nurse Heli Häggvik


The duties of the patient ombudsman are:

  • Advise patients on matters relating to their status and rights (Act on the status and rights of patients 1992/785)
  • Assist the patient in submitting objections and complaints.(1992/785, Sections 10(1) and (3))
  • Inform about the patients’ rights.
  • Act for the promotion and implementation of patients’ rights.


If you have any questions regarding the legal aspects of your treatment, feel that you have been treated inappropriately or want to submit an objection, you can request a meeting with the patient ombudsman.

Objection on care or related treatment (pdf) opens to a new window