Patient ombudsperson at Vanha Vaasa hospital

You can reach the Patient Ombudsperson on Tuesdays and Thursdays at 12.00–14.00 by calling 029 524 3116 (050 350 8158) or by e-mailing potilasasiavastaava@vvs.fi. The Patient Ombudsperson will respond to e-mails within a few days. The service is available in Finnish and Swedish.

The Patient Ombudsperson can only be contacted using the aforementioned phone number or e-mail address. Please do not send any sensitive or confidential information by e-mail, but rather leave a contact request. You can also contact the Patient Ombudsperson by regular mail at the address below.

 

Postal address:

Vanha Vaasa Hospital

Patient Ombudsperson

Vierinkiventie 1

65380 Vaasa

 

Patient Ombudspersons:

Office Secretary Mari Passi and Office Secretary Riitta Niemikorpi

Substitute:

Project Leader Heli Häggvik

 

Duties of the Patient Ombudsperson (Act on Patient Ombudspersons and Social Services Ombudspersons, 739/2023):

1) to provide guidance to patients on matters related to the application of the Act on the Status and Rights of Patients (785/1992), hereinafter referred to as the Patient Law;

2) to provide advice and, if necessary, assist the patients or their legal representative, family member, or another close person in making a complaint as referred to in Section 10 of the Patient Law;

3) to provide guidance on how to initiate a complaint, rectification request, appeal, claim for compensation regarding a patient injury or pharmaceutical injury, or any other matter related to a patient’s legal protection in healthcare with the competent authority;

4) to inform patients about their rights;

5) to gather information about patients’ inquiries and monitor the development of patients’ rights and status; and

6) to take action to promote and implement the patients’ rights in other ways as well, in addition to the duties specified in points 1–5.

 

If you have any questions regarding the legal aspects of your treatment, you feel that you have been treated inappropriately, or you want to submit an objection, you can request a meeting with the Patient Ombudsperson

Objection on care or related treatment (pdf) opens to a new window